Warranty & Return Policy

Warranty and Return Conditions

While we are sure you will love the items you ordered, we understand that you may need to return them. Products purchased from interkidsy.com can be returned using the following procedure. To return a refund, please follow the instructions below.

• All products purchased by customers are under warranty for 30 days from the date the order is delivered to the customer.
• The customer who wants to return the Faulty / Wrong Product or Different Size products;

All important information such as order number, barcode, product name of the product should be sent to interkidsy customer services via e-mail or WhatsApp with at least 2 photos showing the faults of the problematic product.

After all details have been reviewed by Customer Service, the return will be approved.

If the customers are Turkish customers, they should pack and return the products according to the instructions set by interkidsy.

• After the products of the customers in Turkey enter the interkidsy warehouse, coupons, product changes or refunds are made according to the customer's request within 3 working days.
• Shipping costs of all returns originating from interkidsy are covered by interkidsy.
• For the return of faultless but undesirable products; Within 14 days from the delivery date of the orders, the product must be unused, in its original package and with the label intact. Exchange and return shipping costs of faultless products will be borne by the customer.
• The customer who ordered the wrong size or wrong product is obliged to cover the shipping cost.
• Product return shipping costs due to the customer's fault belong to the customer.
• Only the return of products approved by interkidsy is accepted, the return of products that have not been approved for return will not be accepted.
• Products covered by the return exemption; products under the discount categories. If there is no fault of interkidsy regarding the products sent; Returns of products in this category are not accepted.

OUR RETURN PROCESSES

About credit card payment refund;

Bank deductions due to exchange rates in credit card refunds for refunds belong to the customer. The refund amount will be credited back to your bank credit card within 1-3 business days. You can choose the gift coupon option to avoid any deductions.

About remittance payment refund;

Bank charges for remittance reimbursements for returns belong to the customer.

You can choose the gift coupon option to avoid any deductions.

The product that has arrived at the customs of the country where the customer is located is under the responsibility of the customer. Customs clearance procedures belong to the customer. The responsibility of the products that are  intentionally not withdrawn from the customs belongs to the customer.

Please let us know your comments and questions. We read your emails and carefully answer your questions. 

Email: accounting@interkidsy.com