Frequently Asked Questions

We deliver to worldwide. Please check our Importing from Turkey page for estimated shipping fees and customs procedures for your country of operation.

The customs procedures of the products purchased vary according to the country of delivery. You may find more information about the process on our Importing from Turkey page. 

Majority of our member brands are open to send samples to the customers they have not worked with before. Please feel free to ask samples for the product of your interest via our WhatsApp business account or live chat.

Your order will be processed within 1 to 5 business days depending on your choice of transportation after your payment. 

If you forgot your password, you can receive your password reset code to the registered e-mail. Please follow the link here.

You can access recent information about your order from My Account > My Orders by logging into your account. If your order has been shipped via UPS or DHL, you can track the updated status of your cargo via your member account. If you prefer other transportation methods, our digital sales agents will inform you about the expected delivery time and the updated status of your products.

Please check your cart and be sure your cart meets the order requirement. If that is not the root cause of your problem, please feel free to write us via the live in our work hours, or drop us an e-mail via info@interkidsy.com. Our team will ensure that the problem you experience is resolved as soon as possible.

After you made an order on our website our team will contact you for shipment details. Rates will vary depending on the shipping provider, method, weight, shipping box dimensions, location, and availability of items. For further questions please feel free to write us via the live in our work hours, or drop us an e-mail via info@interkidsy.com .